In the Chat Communications

In the Chat is an end-to-end solution for customer service in social media. We use Chat Mining, our industry-leading search, text mining and analytics, to identify, quantify and categorize relevant conversations about products and services from millions of social media sites. We spot trends early, prioritize issues for action, recommend informed solutions and enable one-to-many and one-to-one engagement on social web through our online SaaS portal. Now that’s smart.